Understanding the Naborly Report

The Naborly Report is a dynamic tool designed to help landlords better understand if a tenant will be a good fit for their property. The Report is the result of a comprehensive background check based on the rental property, the rental market, and data provided by the prospective tenant. The Report also includes the tenant’s credit information sourced directly from Equifax. The Naborly score ranges from 400-900 and analyzes hundreds of variables using a tenant screening algorithm. 

The Naborly Intelligent System provides landlords and property managers with an analysis of several factors, including identity, employment, income, credit, and criminal records. As you read through your Report, in general, red indicates potential high risk, yellow indicates potential average risk, and green indicates potential low risk.

The Naborly Report

1. Primary Analysis
2. Tenancy Outcomes
3. Financial Analysis
4. Secondary Analysis
5. Key Risks
6. Rental History Search
7. Criminal Background Check
8. Credit Summary
9. Public Records
10. Application Summary
11. Documents

1. Primary Analysis

We verify identity, employment, and income based on the documents provided by the Applicant.  

Identity

Identity verification will be classified in one of three ways based on the documents they provide:

1. Verified: Naborly was able to confirm the Applicant's identity with the ID they provided
2. Unverified: Naborly was not able to confirm the Applicant's identity with the ID they provided, or the document was not an acceptable government-issued photo ID
3. Partially Verified: Naborly was not able to confirm one of the two unique IDs required for a Pro+ screening, or the Applicant uploaded the same ID twice

Click here to learn more about the criteria we use to verify an applicant's ID.

Employment

Employment verification will be classified in one of three ways based on the documents they provide:

1. Verified: Naborly was able to confirm that the applicant is currently employed by the employer stated in the Application
2. Unverified: Naborly was not able to confirm that the applicant is currently employed by the employer stated in the Application
3. Partially verified: Naborly was not able to fully confirm that the applicant is currently employed because some of their documents did not show their income source information

Income

Income verification will be classified in one of three ways based on the documents they provide:

1. Verified: Naborly was able to confirm that the applicant is earning the income that they stated in the Application
2. Unverified: Naborly was not able to confirm that the applicant is earning the income that they stated in the Application
3. Partially verified: Naborly was not able to fully confirm that the applicant is currently earning income because some of their documents did not clearly show income

Click here to learn more about the criteria we use to verify an Applicant's income document(s).

Credit Check

The Equifax credit check is conducted during the screening process, and the results will appear in one of three ways:

1. Cleared: The Applicant's Equifax credit file does not show any bankruptcies, judgments, collections, and/or liens
2. Not cleared: The Applicant's Equifax credit file shows bankruptcies, judgments, collections, and/or liens
3. Unable to Pull Credit: We were unable to access the Applicant's Equifax credit file. Click here to learn why we were not able to pull credit

Criminal Check

The Criminal Background check is conducted for Pro during the screening process, and the results will appear in one of three ways:

1. No records found: Naborly did not find a criminal record for this Applicant*
2. Records found: Naborly found a criminal record for this Applicant*
3. Unavailable in your region: It is not possible to conduct a criminal record check on tenants in your location (criminal record checks are not available in British Columbia)
4. Not possible: At least one of the ID documents provided could not be verified. For a Pro+ screening, Naborly needs to verify two different pieces of ID to conduct a criminal record check
5. Available upon request: You have not requested a criminal record check

*In Canada (with the exception of British Columbia), we can conduct criminal record checks, but we are not able to retrieve the details for compliance reasons. In the US, we will disclose details of the records found if the offence occurred within the past 7 years.

Eviction Search

1. No records found: The Applicant's rental history does not show eviction records, as disclosed by the Applicant or found in their Equifax credit file
2. Records found: The Applicant's rental history shows eviction records, as disclosed by the Applicant or found in their Equifax credit file

2. Tenancy Outcomes

Tenancy Outcomes indicate potential risk. These potential risks are based on a predictive analysis of the tenant’s application, as compared to the rental property. These outcomes are not necessarily based on the Applicant's past behaviour.

3. Financial Analysis

The Naborly Intelligent System assesses the Applicant's cash flow and credit information, and outlines potential financial risk.

Rent to Income Ratio

• Rent to Income Ratio indicates what percentage of the Applicant's verified monthly income will be spent on the monthly rental cost
• If an Applicant has overstated their income, the Rent to Income Ratio will be based on the income amount that we can verify with the document(s) they provided

Credit Check

• The Equifax Credit Score is calculated by Equifax and uses a numerical range of 280 to 850, where higher scores generally indicate lower credit risk. The credit score in the Report uses the FICO scoring model

Debt to Income Ratio

• Debt to Income Ratio indicates what percentage of the Applicant's verified monthly income will be spent on their minimum monthly debt payments, as found on their Equifax credit file
• If an Applicant has overstated their income, the Debt to Income Ratio will be based on the income amount that we can verify with the document(s) they provided

Cash Flow Analysis

• Cash Flow Analysis is determined by how much disposable income they have based on the information provided in the Application. This is closely related to the Rent to Income Ratio and/or Debt to Income Ratio

Consumer Behaviour Analysis

• Consumer Behaviour Analysis is based on the Applicant's financial information and Equifax credit file. This is closely related to Debt to Income Ratio

Bankruptcy Search

• Bankruptcy records (if any) are contained within the Applicant's credit file provided by Equifax

Collections Search

• Collection records (if any) are contained within the Applicant's credit file provided by Equifax

Liens & Judgements

• Lien/judgement records (if any) are contained within the Applicant's credit file provided by Equifax

Fraud Risk

• Fraud risk alerts (if any) are contained within the Applicant's credit file provided by Equifax

Credit Debt

• Credit debt is taken from the total balance on the Applicant's revolving credit and credit card, contained within the Applicant's credit file provided by Equifax

Total Debt

• Total debt is taken from the total balance on all of the Applicant's debts, contained within the Applicant's credit file provided by Equifax

4. Secondary Analysis

The Naborly Intelligent System also provides analysis on:

Income Stability

• Analysis of the Applicant's financial and employment history based on the information in their Application

Pet Liability

• Analysis of how the Applicant's pets(s) would potentially affect the rental property based on the information in their Application

Property Suitability

• Analysis of how well the Applicant would fit with the rental property based on the Applicant's intended use, as stated in their Application

5. Key Risks

This section shows the key risks identified by Naborly, and explains some elements that may have affected the Naborly score.

If an ID or Income Document was unverified, the reasons why will be highlighted as a Key Risk. Any time identity or income is unverified, this will potentially have a negative impact on the Applicant's Naborly score and Tenancy Outcomes.

6. Rental History Search

Naborly verifies current and previous addresses claimed by the Applicant by comparing it to the addresses found on their Equifax credit file. 

7. Criminal Background Check*

Naborly uses a third party service to conduct the criminal background check.

• If you requested a Pro screening (US) and there were records found, you will see details in this section. We will only include offences from the past 7 years.
• If you requested a Pro+ screening (Canada) and there were records found, you will not be able to see details on this page. We are not able to retrieve the details of the offence for compliance reasons

Please note: In a continued effort to provide you the most accurate and efficient tenant screening service possible, Naborly will no longer be offering Pro+ screenings in Canada as of March 23rd, 2020. You will be able to send Pro+ Applications up until 11:59 PM EST on March 22nd, 2020.

*This section will only appear if you've sent out a Pro or Pro+ screening. 

8. Credit Summary

The Equifax Credit Summary includes personal information, recorded addresses, recorded employment, credit inquiries, credit score, and total monthly debt payments.

9. Public Records

Public records include bankruptcies, judgments, collections, liens, as well as a breakdown of the Applicant's debts and payment patterns.

10. Application Summary

The Application Summary shows all the information that was filled out directly by the Applicant. This section includes rental information, personal information, additional occupants' information, rental history, financial information, and vehicle information if applicable.

11. Documents

The end of the Report will show all the documents that the Applicant provided, including ID Documents, Income Documents, and Pet Photos (if applicable). Any PDF documents can be opened in a separate tab, by pressing the  icon.

See also:

• Why was my tenant's document unverified?
• How do I Approve or Deny an Applicant?