In the event that your tenant defaults on rent or does not give required notice before vacating the property, email shield@naborly.com and Naborly will begin processing your claim. Once we've processed your claim, you will receive an email back from Naborly with the NaborlyShield Obligations Claim Form to complete. Once this is submitted back to Naborly, you will receive payment within 24 hours equivalent to 1 month’s rent minus the 10% deductible and the outstanding monthly payments owed to Naborly.
If your tenant defaults on rent and you make a claim to Naborly, Naborly will first contact the tenant to understand their situation and determine the best path forward. It is common for tenants to default on rent due to an unexpected expense or loss of employment income.
If Naborly determines it to be feasible, a loan will be offered to the tenant allowing them to get back on track for the next month’s rent. This benefits the tenant but also the landlord, who avoids the hassle of an eviction for a tenant who has only had a temporary financial setback.