In the event that your tenant defaults on rent or does not give required notice before vacating the property, email firstname.lastname@example.org and Naborly will begin processing your claim immediately. Once we've processed your claim, you will receive an email back with the NaborlyShield Obligations Claim Form to complete. Once this is submitted to Naborly, you will receive payment within 24 hours equivalent to 1 month’s rent and the outstanding monthly payments owed to Naborly.
Please note that if your tenant defaults on rent and you submit a claim, Naborly will first contact the tenant to understand their situation and determine the best path forward. It is common for tenants to default on rent due to an unexpected expense or loss of employment income.
If Naborly determines it to be feasible, a low interest loan may be offered to the tenant. This helps the tenant get back on track for the next month’s rent, and helps the landlord to avoid the hassle of evicting a tenant who has experienced a temporary financial setback.