There are a variety of reasons as to why you may not be able to submit your Application. Firstly, we suggest using the most updated version of Google Chrome. You can download it here.
If you are using Chrome, here are a few tips that should help you to successfully submit your Application:
1. Ensure each field in the Application is filled out.
To know if you have completed the Application fully, press on the number 5 at the top of the page to navigate to the Review section of the Application.
Incomplete sections will be highlighted in red. Navigate to the incomplete section by pressing Complete Section.
Any missing fields will also be highlighted in red.
2. Choosing to 'skip' any fields and/or sections.
This can result in you being unable to submit your Application. If the field is required, please fill it out to the best of your ability.
Please note if you choose to skip the Previous Address or Previous Income sections, you must delete the un-used boxes. Learn how HERE.
*You will also need to re-confirm this skip on the Review and Submit Page before submission.
3. Ensure you've uploaded documents for the ID and Income Documents sections.
You will need to upload documents for both the proof of identity and proof of income sections. Certain income sources will require two income documents to be uploaded (e.g. self-employed income types).
For more tips on uploading documents, click HERE.
4. You must create an account with Naborly before submitting your Application.
When you begin the application, a pop-up will appear when you click Continue on the first page of the Application, prompting you to Sign In or Create an Account. If you've already created an account, simply sign in by clicking "I already have an account". Otherwise, you can input your email and password to sign up.
5. Check for technical issues.
If you are already using Google Chrome and are still experiencing issues, you can find out common technical issues and solutions by pressing HERE. These tips should help you successfully submit your Application.
Hopefully, these tips help but if you are still unable to submit your Application, please contact us.
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