If you have received an email notification stating that your prospective Tenant has submitted an Invalid Document, you have the following options:
- See the reasons why the document was unverified (View Report)
- Request new documents
- Complete screening
See the reasons why the document was unverified (View Report)
1. Log into your Naborly Landlord account or click on Applications
2. Select the Menu next to the Tenant's name and click on View Report
3. The Key Risks section of the report will explain why the document was unverified
The Menu on your dashboard then allows you to either Complete Screening or Request New Documents.
Request New Documents
When you select Request New Document the tenant will receive an email giving them the opportunity to replace the existing/unverified document with new document.
Applicants have 48hrs to replace the document. If they do not, then the screening will be automatically completed. Once a new document is submitted, the application will be re-screened and a new Report generated.
Complete Screening
Once you Complete Screening, the Report is finalized. After this, you will no longer have the option to request additional documents.
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